1 Year Hassle Free Replacement Warranty:
To the original owner, we guarantee our Candytech products against any defects in material or workmanship for as for long as you use the product. Our products come with 12 months full warranty from the date of its original purchase.
Here's a summary of how the process works:
Submit the warranty claim form with valid information.
Receive an email with shipping instructions.
Ship your Candytech product through the courier of your choice.
Receive a package with your replacement product.
Complete process might take upto 7-10 days.
*Note: Original Proof of Purchase Required to complete your warranty service request.
During the Warranty Period, Candytech will repair or replace (at Candytech sole discretion) this product or any defective parts (“Warranty Service”). Repair or replacement under the terms of this Warranty does not give right to any extension or a new beginning of the period of warranty.
The following information must be presented to obtain Warranty Service: (a) the product, (b) proof of purchase, which clearly indicates the name and address of the dealer, the date of purchase and the product type, and (c) reason for return. As part of GN’s efforts to reduce environmental waste you understand that the product may consist of reconditioned equipment that contains used components, some of which have been reworked. The used components all live up to Candytech high quality standards and comply with Candytech product performance and reliability specifications. You understand that replaced parts or components will become the property of Candytech.
Limitation of Warranty:
This Warranty is only valid for the original purchaser and will automatically terminate prior to expiration if this product is sold or otherwise transferred to another party. The warranty provided by brand in this statement applies only to products purchased for use, and not for resale. It does not apply to open box purchases, which are sold “as is” and without any warranty. Specifically exempt from warranty are limited-life consumable components subject to normal wear and tear, such as microphone windscreens, ear cushions, modular plugs, ear tips, decorative finishes, batteries, and other accessories. This Warranty is invalid if the factory-applied serial number, date code label, or product label has been altered or removed from the product.
In addition, the following are excluded from Candytech warranty cover:
Products purchased as 2nd hand or used
Damage resulted from misuse and abusive action.
Products purchased from unauthorized retailer and distributor
Damage resulted from chemical, fire, radioactive substance, poison, liquid
Damage resulted from natural disaster
Damage caused to any 3rd party / person / device